Account specialist, High Value at Risk (HVAR)

Application Deadline: 09/11/2026 Address: VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO Job Family Group: Customer Shared Services Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes. Delivers exceptional customer service that builds trust through expertise, responsive service and support. Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager. Develops and maintains long-term, profitable relationships and expands share of wallet. Addresses the more complex escalated customer requests and transactions. Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments. Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts. Handles incoming calls in an informed, professional, and efficient manner. Probes to understand c