Pharmacy Operations Optimization Manager – KitCheck

At Bluesight , our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions. The Pharmacy Operations Optimization Manager is responsible for the engagement health and realized value of Bluesight 's KitCheck customer portfolio. KitCheck helps hospital pharmacies process kits and trays faster and more accurately with RFID, but the product only delivers value when pharmacy teams actively scan, keep their formulary and kit masters current, stay ahead on tag and consumable ordering, and use the data to run leaner operations. This role exists to make sure that happens across every account, not just the ones that ask for help. You will own the full book of business at the cohort level: monitoring engagement and operational performance across all KitCheck customers, identifying accounts drifting toward disengagement before they become renewal risks, and directing the right resource (yourself, an Implementation or Support specialist, or a Customer Success Manager) to get them back on track. You will also build and run the reporting cadence that keeps our internal teams aligned, including a recurring executive summary and regular updates