Customer Success Manager

Company Overview: Blue Voice is an innovative seed-stage startup in the AI and public safety space. Blue Voice is a venture-capital backed software platform designed by police leaders, machine learning technologists, Harvard and Wharton MBAs, and veterans. First responders speak or type questions and our app presents the best available answers from department-approved documents. Our mission is to ensure officers on the street have swift and reliable access to vital information to make informed decisions on law, policy, first aid, community resources, and more. We developed Blue Voice to help reduce mistakes, save time, improve community interactions, and foster a culture of continual learning. We are backed by Signalfire and LOVC. Position: As the first Customer Success Manager at Blue Voice, you will report to the CEO and CTO and play a pivotal role in ensuring our customers—primarily law enforcement and first responder departments—maximize the value of our platform. You will act as a trusted advisor and advocate, bridging the gap between users and our internal teams to foster strong relationships, drive adoption, and deliver exceptional experiences that align with our mission. Location: Massachusetts (Boston Area) Key Responsibilities: User Engagement & Adoption: Monitor user engagement and department health metrics, building tailored initiatives to boost adoption and retention. Relationship Building: Build strong relationships with department administrators and users,