Appeals Analyst, CPC Certified

Job Description We’re hiring an Appeals Analyst to join the Coding Disputes Team! Complete analysis and research required to process appeals, coding disputes and grievances. Ensure timeliness, accurate documentation, and efficiency in all work to comply with applicable legislative and regulatory requirements, quality standards and organizational policies and procedures. Address customer concerns with a focus on timely resolution and customer satisfaction. What You’ll Do Responsibilities: Analyze, research, resolve and respond to confidential/sensitive appeals, coding disputes, grievances and coverage/organization determinations from members, member's representatives, providers, media outlets, senior leadership andregulatory agencies with established regulatory and accreditation guidelines. Analyze, interpret, and explain health plan benefits, policies, procedures, medical terminology, coding and functions to members and/or providers. Regularly and independently exercise judgement to make appropriate decisions based on BlueCross NC policies and guidelines. Acts decisively to ensure business continuity and with awareness of all possible implications and impact. Prepare files and develops BlueCross NC position statements for external reviews performed by independent review organizations, benefit panels and external medical consultants. Provide comprehensive appeals, coding disputes and grievances responses that support the decision and comply with regulatory and accreditation gu