Delivery Manager

Position Overview The Delivery Manager owns delivery performance for complex client accounts, defined portfolio segments, or delivery domains. This role translates client and business commitments into delivery operating plans, governance, staffing strategies, financial controls, and quality expectations to ensure predictable outcomes across multiple projects and programs. Serving as a senior delivery leader and escalation point, this individual aligns client and internal stakeholders, guides key operational decisions, and manages delivery health, commercial performance, risks, and resource capacity. The role partners with cross-functional teams to address at-risk delivery, sustain client value, and mentor Program and Project Managers. Location: Remote – United States Key Responsibilities Delivery Leadership & Governance Own delivery outcomes and operational performance across a complex account, portfolio segment, or delivery domain. Translate client commitments into integrated operating plans, milestones, staffing plans, governance structures, success measures, and quality standards. Lead consolidated delivery reviews, status reporting, RAID management, escalations, and change controls across projects and programs. Make and document key operational decisions, including options, dependencies, risks, tradeoffs, and decision rationale. Financial, Resource & Quality Management Oversee delivery financial health, forecasts, margin, resource capacity, quality, and operationa