Director of Product & Delivery Management

Who we are Bloom Works is a women-owned civic technology consultancy. Our mission is to build government capacity to deliver services well, so that people get the public services they need, frictionlessly and with dignity. We partner with government agencies and purpose-driven organizations through product thinking, user experience design, content strategy, research, and technical strategy, working at the intersection of human-centered design, policy, and implementation. What this role does We're looking for a Director of Product & Delivery to lead and develop our Product and Delivery practice, set the standard for how we support our clients, and raise Bloom's profile as a product partner in government. You'll manage and develop a team of Product and Delivery Managers (PDMs), help client teams grow their own product capability, and build the external relationships and field presence that bring Bloom's product expertise to more government teams. In this role, you will: Build client capacity in product thinking The measure of our product work is whether clients can run well without us. Help clients see and learn the value of product thinking firsthand on engagements (both by fostering a team that is extraordinary at this, and by working directly with clients as an advisor and subject-matter expert when needed). Support clients in adding product roles, capability, and team structures of their own, with structured support that outlasts the engagement. Serve as a trusted advis