Principal, Knowledge & AI Transformation

Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software provider exclusively dedicated to fueling social impact, you can expand what is possible across the nonprofit and education sectors and work with companies committed to social responsibility, so you can expand what is possible. What you’ll do We’re looking for a strategic, collaborative, the Principal, Knowledge & AI Transformation to join the YourCause Customer Experience organization. This senior individual contributor will shape how knowledge is created, governed, discovered, and used across Customer Success, Support, Enablement, customer self-service, and AI-enabled experiences. This role will ensure knowledge is accurate, trusted, discoverable, reusable, and structured for both human and AI consumption. You’ll connect knowledge strategy with practical AI transformation, building the trusted content, governance, and retrieval foundations needed to deliver consistent answers and scalable customer outcomes. This is an opportunity to lead purpose-driven innovation while partnering across Customer Experience, Product, Operations, and Technology. Every role at Blackbaud ultimately helps fuel impact for today’s most vital organizations. As Principal, Knowledge & AI Transformation, you’ll: Develop and lead a unified knowledge strategy by defining architecture, taxonomy, ownership, content standards, and lifecycle governance. Establis