Customer Advocacy Manager

About the role We’re looking for a Customer Advocacy Manager to grow an engaged customer community and turn trusted relationships into meaningful advocacy. You’ll bring Blackbaud ’s customer community and advocacy programs together to create stronger connections with our customers and help amplify their experiences. You’ll own the strategy for the Blackbaud Community and Champions program, creating engaging experiences, developing advocates, and using insights to continuously improve how customers participate and connect with Blackbaud . What you'll be doing Own the strategy for Blackbaud Community and the Champions advocacy program, creating a connected experience that grows customer engagement and advocacy Grow and support an active customer community through engaging campaigns, communications, member-led user groups, moderation and effective member support Identify and develop customers into Champions, speakers, reviewers, references and storytellers, building trusted relationships throughout their advocacy journey Partner across Marketing, Customer Success, Support, Partners, Events, Brand and other teams to connect community and advocacy activity with wider business priorities Define and track measures of community health and advocacy impact, using data alongside automation and AI-enabled capabilities to improve programs, processes and governance What you'll bring Experience in community management, customer advocacy, customer marketing or customer success, with the dept