Swiss German Speaking Inbound & Outbound Customer Communication Specialist (BPO/

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand. Job Type: Full Time/Permanent Location : Cape Town Work Place: Fully Remote Your Profile You are a cheerful, friendly, and communicative person who enjoys talking to people and is motivated to achieve challenging goals. Ideally, you bring: Native Swiss German speaker Experience in inbound telephony (customer service, support hotline) Experience in outbound telephony (sales, B2C/B2B appointment setting) A persuasive personality with strong potential and drive for outbound sales success Quick understanding and confidence with common IT tools Loyalty, reliability, and an efficient, precise working style Enjoyment and genuine interest in the job Stable internet connection (ideally fiber optic) Personal Qualities (for Home Office) Self-organization: Ability to structure work independently and meet deadlines Discipline and self-motivation: Staying productive without constant supervision Sense of responsibility: Acting proactively when customer issues ari