Client Account Executive

Job Type: Full-Time We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health. Key Responsibilities Customer Retention & Risk Management Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth). Proactively identify and mitigate at-risk accounts, ensuring long-term customer success. Monitor customer health scores, product adoption, and renewal risks. Upsell & Expansion Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business. Effectively manage the upsell pipeline, ensuring a formalized sales process is followed. Add revenue to the overall book of business through existing customer growth. Executive-Level Customer Communication Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals. Ensure consistent communication with customer executives to strengthen long-term partnerships. Qualifications and Experience 3+ years of experience in account manage