Ecommerce Website Specialist

The E-commerce Website Specialist will be primarily responsible for the day-to-day operations, technical health, and maintenance of the BikesOnline USA Shopify Plus store. You will act as the bridge between technical developers and business stakeholders, lead site improvements, manage app integrations, and ensure a seamless, high-converting shopping experience. Key Responsibilities: Technical Management & Maintenance Site Health: Monitor uptime, speed, and performance across all devices and browsers; troubleshoot and resolve bugs Security: Implement and maintain security protocols, SSL certificates, and firewalls to protect customer data Maintain our US Shopify instance & third-party app integrations Coding Updates: Perform both front and back end updates Understand the business requirements and determine the appropriate solution to optimize user experience, conversion rate, business metrics Lead user acceptance testing across all mobile & PC platforms to ensure new features work before going live Maintain a "single source of truth" for site architecture, login credentials, and process guides Project Management & Optimization Roadmap Planning: Prioritize new features and site improvements based on business goals and ROI Agile Coordination: Manage "sprints" for site updates, ensuring all projects are delivered on time and within budget CRO & Testing: Design and execute A/B tests to improve the customer journey and increase conversion rates Stakeholder Liais