Remote Customer Service Representative

Position Overview At Ready Roles, we don’t just fill positions—we build lasting, impactful careers. As a Remote Customer Service Representative, you’ll be the front line of communication for a U.S.-based company, helping clients resolve issues, answering questions, and ensuring a smooth and supportive experience. You’ll play a key role in maintaining customer satisfaction and loyalty by offering thoughtful, prompt, and professional support. We are currently prioritizing candidates with hands-on experience in Billing and Claims, as this role will heavily involve handling payment concerns, invoice inquiries, and resolving customer service issues related to claims or service disputes. This role is perfect for someone who is empathetic, patient, tech-savvy, and thrives in a people-centered environment. Why Join Ready Roles? A Career Path, Not Just a Job – This isn’t a stepping-stone; it’s a role designed for long-term growth. We’re looking for candidates who are eager to build a stable career with a supportive company that invests in their future. Independence and Opportunity to Lead – Our clients want self-driven professionals who take ownership of issues, think critically, and go the extra mile to delight customers. Respectful, Growth-Focused Clients – We only partner with companies that prioritize a strong customer experience and invest in high-performing support teams. Key Responsibilities 1. Customer Support & Communication Respond to customer inquiries via phone, email,