Service Delivery Coordinator

The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services. KEY DUTIES & RESPONSIBILITIES Service Delivery Manage work orders to completion in BGIS or client-based web application. Facilitate alignment of client required services with contracts, schedules, and Pos. Schedule access for internal and external service providers with the facility when required. Prepare weekly/monthly summaries of work order performance for internal and external service providers. Follow up with internal and external service providers to ensure all SLA’s are achieved. Create on demand work orders for service delivery. Ensure client required supporting documentation for quote and invoice submissions are provided. Review and submit all estimates to the required approver(s) following client quote process. Review of 3rd party invoices. Support accruals. Submit PO requests. Generate required data for SLA Scorecard. Report Intelex incidents. Submit Comply Works requests. Other duties as assigned. Innovation Advise management team of issues, concerns or noncompliance to standards. Review internal and external reports and provide operational recommendations. Identifies opportunities for possible efficiency and/or simplification of processes. Data Integrity Adheres to process