Senior ServiceNow Engagement Manager

Beyond20 is seeking an experienced Engagement Manager to join our growing training and consulting practice. This position will report to the Director of Client Engagement but will work with a significant degree of autonomy, exercising discretion and independent judgment with respect to matters of significance. The qualified candidate will have extensive experience managing multiple, concurrent deployment projects primarily focused on ServiceNow within the commercial and/or Federal sectors. The Senior Engagement Manager will manage large-scale to mid-scale projects and execute deliverables according to the agreed-upon project contract. While maintaining a high level of customer satisfaction, the Senior Engagement Manager is accountable for aspects of development and implementation of assigned projects and serves as a single point of contact for those projects. The Senior Engagement Manager will be responsible for managing upgrades, enhancements, process improvements, reporting, issues resolution, and client relations for various ServiceNow projects and initiatives. Experience working with and implementing ITIL based processes is a plus. A successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build and manage strong, cross-functional teams and demonstrate exceptional organizational skills and attention to detail. The Senior Engagement M