Senior Customer Service Specialist (m/w/d)

Point of contact for customers for all daily business inquiries Coordination of special customer inquiries and requests Support for sales and dispatch in clarifying customer inquiries Incident management and customer-oriented resolution of incidents Assistance in the further development, optimization, and automation of processes by contributing your own ideas and experience Completed training in logistics or a corresponding degree 3-5 years of professional experience in customer service, sales, etc. Experience in companies from the construction or logistics industry desirable Friendly, obliging manner and very good communication skills Hands-on mentality, solution orientation, and high customer orientation Fluent German in spoken and written, English language skills desirable Home office first, no mandatory presence in the office Responsibility and independence right from the start First-class IT equipment of your choice and work with modern tools Proper onboarding phase and regular feedback Open, positive entrepreneurial and team culture without egos and politics Direct collaboration with the experienced and cohesive founding team If interested, a short message to our CEO Lennart via email (lennart.paul (at) bexapp.de) or WhatsApp (+49 171 / 74 64 230) with your current resume as a PDF or as a link to your XING or LinkedIn profile is sufficient. bex is a digital logistics platform for the construction industry. We are active throughout Germany