Customer Service Representative (Open to Remote)

Penguin Random House is seeking a dynamic, self-motivated Customer Service Representative to join our growing Distribution Services Support Center in Westminster, Maryland. This role is essential to delivering an exceptional customer experience by supporting order fulfillment, resolving customer inquiries, and collaborating with internal teams to ensure timely and accurate service. This position can either be office based or remote. Regular working hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern time. Our Customer Service organization continues to evolve, representatives will work within a team environment, and within an integrated customer service environment utilizing ticketing and communication platforms alongside SAP and other business applications. The ideal candidate must be analytical, customer-focused, adaptable, detail-oriented, and comfortable working in a fast-paced environment where organization, sound judgment, and accountability are essential, with advanced proficiency in Microsoft Excel. Candidates must demonstrate a professional and approachable communication style, strong listening skills, and a commitment to exceptional customer service and the highest standards of professional ethics. Skills assessment may be part of the consideration process. Key Responsibilities: Customer Communication and Support: Serve as a primary point of contact for customers, sales representatives, and internal and external business partners, responding to inquiries