Senior Support Engineer (Leadership)

We are looking for an experienced professional in production systems support, with strong technical expertise and a leadership profile, committed to maintaining stable, reliable, and constantly evolving environments. We seek someone who drives the resolution of complex incidents with autonomy, navigates naturally between technical and business domains, and helps professionalize the TechOps area. We value clear communication with technical teams and clients, as well as the confidence to make decisions even under pressure. As we keep systems running for clients who depend on high availability, the position requires availability for on-call duties. What you will be responsible for: Leading and developing junior analysts, monitoring deliveries, providing feedback, and supporting their growth. Organizing the area's routines and priorities to ensure smooth operations. Managing critical production incidents by acting in war rooms and leading post-mortems. Analyzing and optimizing system performance and reliability; proposing and implementing improvements in the area's architecture and processes. Automating monitoring, observability, and failure recovery routines. Evolving systems alongside engineering teams while ensuring resilience. Defining and tracking support metrics (SLAs, SLOs). Acting as the technical reference for the area, supporting junior analysts. Maintaining contact with technical and business clients, aligning solutions through calls and tickets. What is expected...