Support Intern - Tech Travel - BeFly

We are TechTravel, a platform specialized in the management of corporate travel reservations (TMCs) for public agencies, organizations, and specific demands within the BeFly ecosystem. Our brand's history is characterized by the relentless pursuit of providing comprehensive and efficient solutions that make the travel journey more complete and less bureaucratic. Want to transform tourism into something extraordinary? Come create pathways beyond the imagination with us! Check out the main activities for this vacancy: Handle support tickets via email, chat, and/or phone from agencies and users of the OpenTrips and TechTravel systems; Register, categorize, and track tickets until resolution, monitoring service level agreements (SLAs); Perform initial issue triage, distinguishing usage questions from potential system bugs, and forwarding cases to the technical team when necessary; Support system configurations and clarify questions regarding their usage; Contribute to the creation and updating of the support knowledge base and FAQ; Support testing of new features prior to launch. Excited?! Let's move forward, here is what we expect from you: Proactivity and a willingness to learn about the product; Currently enrolled in a higher education degree in Business Administration, Information Systems, Tourism, Computer Science, or related fields; Good written and verbal communication; Organization and attention to detail; Computer literacy (spreadsheets/Excel, email, web systems); Info...