Facility Services Coordinator

About Bedrock Bedrock Facility Solutions helps companies with multiple locations manage repairs, maintenance, service providers, assets, and facility activity across their properties. Pebble, our facility management platform, keeps work orders, communication, estimates, invoices, response times, and location history organized. The Role We are hiring a Facility Services Coordinator to help manage the daily flow of service requests. A repair request can quickly involve a client, a service provider, an estimate, photos, approvals, scheduling, and several follow ups. Your job is to keep that work organized and make sure everyone knows what is happening next. You will receive service requests, document the right information, assign approved service providers, track their progress, and communicate with clients until the work is completed. You do not need to be a technician, but you should be comfortable learning basic facility and trade terminology. This is not just a data entry position. Clients and service providers will rely on you to pay attention, communicate clearly, and follow through. What You Will Do Receive service requests through Pebble, phone, and email Confirm the location, issue, urgency, access instructions, and other important details Create and update accurate work orders in Pebble Assign approved service providers based on trade, location, availability, and urgency Confirm acceptance and estimated arrival times Keep clients updated from the initial request throug