Customer Success Manager, Facility Solutions

About Bedrock Bedrock Facility Solutions helps companies with multiple locations manage repairs, maintenance, service providers, assets, and facility activity across their properties. Pebble, our facility management platform, keeps work orders, communication, estimates, invoices, response times, and location history organized. The Role We are hiring a Customer Success Manager to help our clients get lasting value from Bedrock and Pebble. You will begin working with clients after an agreement is signed. You will learn how their locations operate, help them get set up, train their teams, and stay close to the relationship as they begin using our services and software. The Facility Services Coordinator handles individual service requests and work orders. The Customer Success Manager looks across the entire client account. You will review what is working, spot recurring problems, help resolve larger concerns, and make sure the client has a clear understanding of the work Bedrock is doing. You will regularly speak with owners, COOs, facilities leaders, operations teams, finance teams, and location managers. You should be comfortable having honest conversations, including when something has gone wrong. What You Will Do Guide new clients through onboarding and the early stages of working with Bedrock Learn each client’s locations, approval process, service expectations, and reporting needs Help client teams learn how to use Pebble Monitor Pebble usage and help clients who are not us