Client Onboarding and Implementation Specialist

Client Onboarding and Implementation Specialist About Bedrock Facility Solutions Bedrock Facility Solutions helps companies with multiple locations manage repairs, maintenance, service providers, assets, and facility operations. Our Pebble platform brings work orders, communication, estimates, invoices, response times, and location history into one organized system. About the Role When a new client signs with Bedrock, there is a lot to get right before the first service request comes in. Locations need to be entered, users added, approval rules documented, workflows confirmed, and teams trained. The Client Onboarding and Implementation Specialist guides each new client from signed agreement through a successful launch. You will learn how the client manages facility work, configure Pebble around those needs, coordinate the implementation timeline, and prepare the client and our internal teams for go-live. This role is a strong fit for someone who enjoys organizing complex information, working directly with clients, solving problems, and making sure important details do not fall through the cracks. What You Will Do Lead client kickoff meetings and establish clear implementation plans, responsibilities, and launch dates. Gather information about client locations, users, assets, service categories, approval rules, emergency procedures, access instructions, and reporting needs. Configure client accounts, locations, users, permissions, workflows, and notification settings in Pebble