Manager Product Planning, Agent Success, Travel Experience and Commerce Remote (

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Manager Product Planning, Agent Success, Travel Experience and Commerce (Remote) Full time, United States The Manager Product Planning role leads product planning, documentation, readiness, and adoption support for assigned solutions, with responsibility for aligning product direction to operational needs and business priorities. This role partners with global and regional stakeholders to define product requirements, manage release readiness, support testing coordination, maintain clear product documentation, and communicate status, risks, and adoption insights to leadership and operational teams. As a Manager Product Planning, Agent Success, Travel Experience and Commerce, you will Own product planning and roadmap alignment for assigned agent-facing tools and functionality, ensuring product direction supports business goals, operational needs, and agent experience Define and manage product requirements, user stories, success measures, and release priorities in partnership with development, operations, and business stakeholders Evaluate business needs, adoption trends, agent feedback, issue patterns, bugs, and enhancement requests to guide product decisions, prioritization, and continuous improvement Ensure product changes align with agent experience, operational workflows, client impact, and overall business objective Identify operational needs, agent workflow gaps, product limitations