Configuration Professional II, Contact Center Solutions (US, Virtual, NOAM)

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Configuration Professional II, CSS Contact Center Solutions (Remote) Full time, United States The Configuration Professional II is responsible for overseeing the configuration and management of Genesys Cloud systems within the organization. This role involves coordinating and managing all configuration management activities, ensuring the integrity of the system's performance, and maintaining up-to-date documentation. This role will work closely with various teams to implement configuration changes, track system performance, and ensure compliance with configuration management plans. As a Configuration Professional II, CSS Contact Center Solutions, you will Implement Genesys Cloud platform configurations, changes, and deployments to production Develop and manage IVR platform using Genesys Cloud Architect and enhance call flows Troubleshoot, resolve, and manage Genesys Cloud incident tickets Identify and document the functional and physical characteristics of configuration items Control changes to configuration items and their documentation Conduct configuration management audits to verify compliance with the configuration management plan Interact with various teams to ensure proper implementation of the configuration management plan Maintain and manage tools and systems used for configuration management Track all problems and changes in product documents and report changes and current con