Client-Dedicated Meeting Air Coordinator (MAC)/Group Air (US, Virtual, NOAM)

Shape what's next with BCD Client-Dedicated Meeting Air Coordinator (MAC) /Group Air (Remote) Full time, United States In this role, you will be responsible for booking and/or ticketing airline reservations as requested by our client's program participants in a client-dedicated capacity. You will provide guidance to our client on our services and qualifying all meeting requests, support services to event manager and Meeting Planners, and assist as needed to ensure the successful completion of meeting and or event. What You'll Do Serve as main contact within the operations team for all participant services related to an event Support online registration via CVENT with online bookings via Concur Use the appropriate the BCD tools, GDS and systems to complete requests, Demonstrate knowledge of airline supplier rules, including airline contracts held by client or BCD Complete assigned work to meet SLAs on all assigned accounts Work within customer budgetary guidelines and advise Attendee Services Coordinator of any concerns Provide travel offers and general travel advice to travelers Update Standard Operations Procedures (SOPs) as needed What You'll Bring Travel agency experience with GDS Sabre knowledge Meeting air coordination experience Experience working in a team environment preferred Proficiency in Microsoft Office software (Word, Excel, Outlook) Demonstrated excellent professional customer service and problem resolution skills Strong verbal and written communication skills