REMOTE MANAGER

Do you want to develop your professional career? BBVA is a global company with over 160 years of history, operating in more than 25 countries where we serve more than 80 million clients. We are over 121,000 professionals working in multidisciplinary teams with diverse profiles such as financial experts, legal professionals, data scientists, developers, engineers, and designers. Our people make the difference in our success. Contract Type: Regular (Undefined) What are we looking for? Consult the visualization tool for any reconciliation questions or consistency checks required by the client. Handle incoming calls from clients in designated segments according to their requests (inquiries, requirements, or claims) and subsequently offer products remotely. Provide a personal and dedicated experience to clients through remote channels, ensuring service satisfaction. Assist clients by solving their inquiries, managing servicing, and leveraging contact to generate commercial opportunities. Understand the needs of each client, provide advice, and offer products tailored to their profile and needs. Maintain proper language during the call, ensuring service quality at all times and fostering customer trust and satisfaction. Encourage clients to handle all their requests and product acquisitions through the bank's digital channels.