Junior Customer Success Manager

About the Role We’re looking for a driven, resourceful, and people-oriented Junior Customer Success Manager to join our team. This role is ideal for someone early in their career who is eager to learn, enjoys building relationships, and takes ownership of getting things done. You might have one year of experience in customer success, sales, account management, or customer service. Or, you might be someone who has started your own side hustle, built a small business, managed clients, or taken an idea and turned it into something real. We care more about your initiative, attitude, and ability to learn than a long résumé. As a Junior Customer Success Manager, you’ll help our customers get the most value from our products or services, build strong relationships, solve problems, and ensure customers feel supported throughout their journey. You’ll work closely with our team to help customers succeed while developing the skills to grow into a more senior customer success role. What You’ll Do Build customer relationships: Develop strong relationships with customers and serve as a reliable, responsive point of contact. Drive customer success: Help customers onboard, understand our offerings, and achieve their goals. Own the customer experience: Follow up proactively, anticipate customer needs, and make sure nothing falls through the cracks. Solve problems: Listen to customer feedback, troubleshoot issues, and coordinate with internal teams to find solutions. Stay organized: Track cust