Patient Finance Counselor

Banyan Treatment Centers is seeking a detail-oriented and compassionate Patient Financial Counselor to support our Revenue Cycle Management team by helping patients and families understand financial responsibility and resolve outstanding balances related to treatment. In this role, the Patient Financial Counselor is responsible for collecting patient payments, reviewing accounts receivable accuracy, and assisting with billing resolution while ensuring professionalism, confidentiality, and compliance with applicable regulations. This role works closely with Intake and Finance teams to support a smooth admissions process, accurate financial documentation, and timely payment solutions—making a direct impact on the patient experience and the financial health of our programs. Position Details Reporting to: Patient Relations Manager Schedule: Full-time (Must be able to work EST hours) Location: Remote Key Responsibilities Patient Financial Counseling & Collections Collect patient responsibility payments including deductibles, copays, and coinsurance Contact patients and/or authorized family members to resolve outstanding balances Provide clear, compassionate communication to support financial understanding and resolution Assist patients with setting up reasonable payment plans when appropriate Quote private pay pricing and explain financial terms as needed Billing Support & Account Resolution Review and manage accounts receivable (AR) to verify accuracy and ensure balances