Provider Experience Center Representative

Department Name: Work Shift: Day Job Category: Marketing and Communications The future is full of possibilities. At Banner Plans & Networks, we’re changing the industry to reduce healthcare costs while keeping members in optimal health. If you’re ready to change lives, we want to hear from you. Banner Plans & Networks (BPN) is a nationally recognized healthcare leader that integrates Medicare and private health plans. Our main goal is to reduce healthcare costs while keeping our members in optimal health. BPN is known for its innovative, collaborative, and team-oriented approach to healthcare. We offer diverse career opportunities, from entry-level to leadership positions, and extend our innovation to employment settings by including remote and hybrid opportunities. As a Provider Experience Representative for Banner Plans & Networks you will take inbound calls answering questions from providers and their staff members. You will call upon your background in medical billing, medical claims, customer service, and managed care to answer complex questions and find solutions regarding coverage, benefits and other coverage inquiries. You will be working in a fast paced and multitasking environment while providing excellent customer service and satisfaction with a goal of first call resolution. As a Provider Experience Representative, you will be working in a remote setting. Your work shifts will be Monday-Friday within the hours of 8:00 a.m-5:00 p.m. Please note Banner S