Virtual Legal Intake Specialist (Call Center)

This is a remote position. Are you the kind of person who’s tech-savvy, quick on your feet, loves helping people, and can charm just about anyone over the phone? Do you thrive in fast-paced environments, enjoy solving problems on the fly, and light up when you know you’ve made someone’s day? If so, you might be exactly who we’re looking for. We’re hiring a Part-Time Legal Intake Specialist to join our virtual call center team! No legal experience? Totally fine—we’ll teach you everything you need to know. If you bring the confidence, resourcefulness, and curiosity, we’ll handle the legal training. You just need to love working from home, stay sharp with the details, and bring good vibes to every call. We are a boutique virtual receptionist service for law firms in the United States and Canada. Our clients rely on us to be the first impression and the voice of their law firm. Law firms invest a lot of money in Back Office Betties in order to provide their own callers with a world-class customer service experience, meaning that we must continually be the best at what we do. With that being said, the Legal Intake Specialist is the most important role in our company! Our Legal Intake Specialists go above and beyond to provide exceptional customer service through detailed call handling instructions, scheduling appointments, answering FAQ's, taking messages and transferring calls. A Day in the Life Answer 80-120 calls per 8-hour shift in a fast-paced, fully remote environment Suppor