Client Success Manager

Client Success Manager 1 big thing: We're looking for a Client Success Manager to join our growing Professional Services team. Why it matters: Our Services business is growing 40% year over year, and a big part of delivering on that growth is making sure every client engagement runs smoothly and every cohort feels taken care of. This role is key to owning the day-to-day client experience across our standard training and consulting engagements, so our team can scale delivery without sacrificing quality. The Client Success Manager will manage the client experience across a portfolio of standard Services engagements and help maintain the systems and skills that power our delivery. Go deeper: In this role, you will make an impact to Axios HQ through the following responsibilities: Own the end-to-end client experience across a portfolio of training and consulting engagements Manage client-facing touchpoints—scheduling, kickoff calls, session logistics, and troubleshooting—to keep every cohort happy and on track Serve as the primary point of contact for training clients, managing expectations and providing regular updates Maintain and improve the day-to-day AI skills and tools that support delivery Partner internally with sales and delivery teams to ensure seamless project execution Manage and improve client feedback loops, including survey collection and reporting Track project performance, analyze survey data, and share insights with stakeholders Identify inefficiencies in curren