Patient Enrollment Specialist - Pulmonary Rehab

Job Title: Patient Enrollment Specialist - Pulmonary Rehab Classification: 1099 Contractor Hours/Schedule: Mon-Fri; 10am-6pm ET OR 11am-7pm ET Work Structure: Fully Remote Team: Clinical Operations Reporting to: Head of Clinical Operations Location: United States Compensation: $20-$22 per hour + performance based bonus available Job Summary: As a Patient Enrollment Specialist in our dynamic team, you will play a pivotal role in enrolling patients in our Pulmonary Rehab program and ensuring patient satisfaction. The primary responsibility of this role is engaging potential patients over the phone, provide information about our healthcare service, address their questions, and ultimately sign them up for our program. You will provide potential patients and family members with information regarding the program, offer technical support, and schedule the patients for their sessions with our care team. Responsibilities: Educate potential patients and family members on the program, answer any questions they might have, emphasizing program benefits and features, objection handle, and enroll patients in the program Assist patient in navigating the program app and/or website and address any technical issues Initiate outbound calls to potential patients and respond to inbound calls promptly. Assess patient eligibility with provided documentation and address patient inquiries and concerns. Record and maintain accurate information and call notes in our system including insurance, provider,