Region CFS Director

The Regional CFS Director serves as a strategic business partner to Market and Store leadership, driving operational excellence and improving performance across AutoNation 's Customer Financial Services (CFS) organization. This role develops and supports CFS Development Managers through coaching, training, and operational leadership to improve key performance metrics, including Per Vehicle Retail (PVR), Product Penetration (PI), Vehicle Protection Products (VPP), Customer Satisfaction (CSI), and overall profitability. Working cross-functionally, the Director leads the implementation of enterprise initiatives, drives organizational change, and builds sustainable learning solutions that strengthen organizational capability and ensure consistent execution across the CFS organization. Organizational Relationships Reports To VP, Operations & OEM Relations Key Responsibilities Serve as the field subject matter expert for CFS operations, partnering with Corporate, Market, and Store leadership to improve operational execution and business performance. Coach, develop, and support CFS Development Managers to drive consistent execution, and sustainable business results. Partner with Market Presidents and General Managers to develop action plans that improve PVR, product penetration, VPP, CSI, profitability, and other key performance indicators. Attend Monthly Operating Reviews (MORs) and provide strategic recommendations based on operational trends, performance data, and business op