Sr. Technical Support Specialist- Autodesk Moldflow

Job Requisition ID # 26WD101523 Position Overview We are looking for a Senior Technical Support Specialist with strong experience in plastic injection molding and simulation to help customers solve complex engineering challenges using Autodesk Moldflow. In this role, you will combine technical expertise, problem-solving, and strong communication skills to troubleshoot simulation and manufacturing issues, interpret results, and help customers get the most value from Autodesk products. You will also contribute to the future of technical support by using emerging AI, automation, and connected Autodesk workflows across Moldflow, Fusion, and related technologies. Responsibilities Provide expert technical support for Autodesk Moldflow customers. Diagnose and resolve issues involving geometry, meshing, materials, process settings, solver behavior, and simulation results. Help customers distinguish between software issues, modeling assumptions, and real-world molding or manufacturing challenges. Research, reproduce, and document product issues and collaborate with Product Development and Engineering teams as needed. Create clear technical articles, troubleshooting guidance, and reusable knowledge for customers and internal teams. Use AI-assisted tools to improve troubleshooting, research, and knowledge creation while validating technical accuracy with sound engineering judgment. Develop expertise in connected Autodesk workflows, including Moldflow, Fusion, and related design and manu