Digital Customer Service Representative (m/f/d)

We are a forward-looking educational company based in Ludwigsburg, supporting individuals and businesses on their journey into the digital working world. Innovation, continuous learning, and the use of modern technologies are not just buzzwords for us, but part of our daily routine. To strengthen our team, we are looking for a dedicated individual to enhance our digital customer service while actively leveraging the opportunities of AI and automation. Responsibilities: Supporting and advising our customers and prospective clients via digital channels (email, chat, phone). Handling inquiries regarding our continuing education offerings – from initial information to after-sales support. Utilizing and managing AI-powered tools to answer and pre-qualify customer inquiries. Automating recurring service processes (e.g., standard responses, appointment scheduling, follow-ups). Maintaining and updating customer data in the CRM system. Creating and further developing text templates, FAQs, and knowledge bases. Closely cooperating with sales, specialized departments, and executive management. Participating in the optimization and digitalization of our service processes. Qualifications: Completed commercial training, degree, or comparable qualification. Professional experience in customer service - digital background is a plus. Ideally, knowledge in working with AI tools (e.g., ChatGPT, Claude, automation platforms like Make or Zapier). Affinity for digital processes and enthusiasm for new technologies.