Sr. Account Manager (B2B SaaS) 🤖⚙️ - LATAM - Remote

Company Overview Our client helps U.S.-based campground and RV park operators sell more stays and run day-to-day reservations smoothly . They do this through a combination of: A business platform for operators (to manage reservations, guest communication, and day-to-day booking operations) A traveler-facing marketplace that helps parks get discovered and generate additional demand HQ: Austin, TX (distributed team) Customers: U.S.-based campground and RV park operators Team size: ~35 Your Role We are seeking a versatile and customer-focused Senior Account Manager to manage customer relationships, drive retention, reduce churn, and ensure long-term customer success within a B2B SaaS environment. This role combines Account Management, Customer Success, Support, and Onboarding responsibilities. The ideal candidate is tech-savvy, AI-enabled, adaptable, and comfortable working across Sales, Support, Product, Finance, Support, and Onboarding teams. This person will be cross-trained in onboarding and provide backup onboarding support when needed. Key Responsibilities Account Management Build strong relationships with customers and become a trusted advisor. Proactively identify churn risks and develop retention strategies. Conduct account reviews, customer success check-ins, and business reviews. Drive product adoption, customer engagement, and account growth. Identify upsell and expansion opportunities. Customer Support & Onboarding Manage inbound support requests through tickets