Cloud Support Administrator (Remote US)

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with seven specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value. Responsibilities: Networking & Security: Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing. Azure Expertise: A minimum of 3 years in Azure Cloud support experience . AZ-104 highly preferred - If not employees must obtain certification within 90 days or be subject to termination Incident Management: Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices. Manage service requests according to change management procedures. Monitor, analyze, and resolve incidents for customer infrastructure in Azure. Install, configure, and administer customer systems in Azure. Communicate technical issues and solutions to clients in clear, understandable terms. Documentation & Training: Develop, maintain, and train on documentation for standard operating procedures, best p