Customer Service Support Specialist I (BKO) - Home Office - São Caetano Base Unit

We are looking for people who enjoy interacting through humanized customer service, always providing the best customer experience. If you are passionate about making a difference, putting yourself in someone else's shoes, and solving problems quickly and effectively, your place is here! Handling offline BackOffice processes that support our contractor in all product contract processes (data and voice), where we validate the offer, signature, and input the transaction into the legacy Vivo system. #VempraAtento! ;) Home Office Training - It is important to have a desktop computer or notebook to follow the training. After training, the work is performed via Home Office. Offline customer service; Handling via system, email, and voice if necessary; Acting on critical sales cases in stores; Customer-focused; Identify questions and support product contract processing. Be at least 18 years old; Complete High School; Experience in customer service and BackOffice; Good verbal and written communication; Knowledge of the Office package and typing skills; Empathetic, assertive communication, analytical, conflict management, problem solver, positive attitude, and personalization; Have easy access to São Caetano do Sul. Additional information: Salary R$ 1,801.11, Hours 09:00/17:40, 14:20/22:00, Work schedule 200h/month | 6x1 schedule with variable days off on weekends. Benefits: Transportation voucher; Meal voucher and/or food voucher; Life insurance; Funeral assistance; Daycare assistance /