Customer Support Specialist III - (Data Analysis - Home Office - SP/BA)

This vacancy is for you, who are passionate about making a difference and solving problems quickly and effectively. Your place is here! 😍 Submit daily reports, analyze KPI variations, and support leadership in decision-making. Monitor indicators and support operations. - Daily routines of updating databases to feed all dashboards currently developed in the MIS (Management Information System) area; - Process automation to ensure updates and better efficiency of database loads; - Management of MIS deliverables; - Monitoring of deviations in results and indicators generated by MIS; - Support with models and information for MIS activities; - Negotiation of Scope, Priority, and Requirements for generating reports and MIS tools; - Ensuring delivery quality and adherence to request requirements. Requirements: - Minimum 18 years of age; - Complete Higher Education (Desirable in Exact Sciences or Administration); - Strong analytical capacity, critical and constructive vision; - Detail-oriented; - Excellent organization; - Know and enjoy dealing with other people; - Great verbal and written communication and teamwork; - Commitment to results and quality; - Adaptability; - Previous or current experience with Data modeling, Reports, KPIs, Dashboards, Automation; - Advanced knowledge in SQL Server, Oracle, ETLs Integration Visual Studio, SSAS, and Power BI; - Advanced knowledge in Excel (VBA/Macro), PowerPoint; - Knowledge of Kanban; - Knowledge...