Software Engineer II

ServiceNow Application Developer Astreya | Full-Time | ServiceNow Platform Team — ITSM · HAM · SAM About the Role Astreya is building ServiceNow into the day-to-day operating platform for our service delivery teams (Fulfillers) across IT Service Management (ITSM), Hardware Asset Management (HAM), and Software Asset Management (SAM). Our ServiceNow Process Advisors define what belongs on the platform, how processes should work, and the governance guardrails the build must follow. We are hiring a ServiceNow Application Developer to turn those designs into working, supportable platform capability. This is a hands-on build role. You will take approved process designs — intake structures, catalog items, fulfillment workflows, asset lifecycle processes, CMDB data standards — and implement them on the platform: configuring, scripting, testing, and releasing. You will work day-to-day with the Process Advisor, who acts as the process authority for the program, and you will be expected to build to the agreed design rather than around it — favoring out-of-the-box capability and configuration over customization, and raising a flag when a requested build conflicts with the platform’s guardrails or long-term maintainability. What You Will Do Build to design: Implement approved process designs across ITSM (Incident Management, Request Fulfillment, Service Catalog items, RITM/SCTASK structures, SLA definitions), HAM (asset lifecycle, stockroom and inventory processes), and SAM (software requ