Senior CX Product Owner

Contract Conditions: 3 years with possibility of renewal. Modality: 100% Remote. Working Hours: 9:00 AM to 6:00 PM. Countries: Peru, Colombia, Chile, Argentina, Mexico, Brazil. Payment: Peru in Soles, rest of countries in USD. Benefits: Wellness Programs, Flexible Hours, Casual Dress Code. Company: The client is a Peruvian Fintech looking for consistent talent seeking to develop within its ecosystem. Objective: The PO develops and drives the vision and strategy of the CX product. Offers constant feedback and helps the team follow a vision. Their biggest challenge is ensuring that the team knows with precise detail what is expected to be developed, with a deep understanding of the target market and industry, building close relationships with stakeholders, and defining the roadmap that accompanies the company's strategy. Skills: Strong communication skills with the ability to convey complex messages/trade-offs and tell an engaging story. Knowledge of customer service technology: Chatbots, CRM, help portals, etc. - Indispensable. Decision-making authority. Ability to influence a diverse group of stakeholders. Functions: Define vision and strategy for the vertical, including the scaling plan. Identify and prioritize high-impact opportunities based on market analysis, competition, and CX KPI performance. Use Agile methodology to develop and launch A/B tests, capture data.