Manager, Client Partnerships

Serve as the primary operational and strategic liaison among the client, Account Team, and operational units, including Device Care Centers. Lead day-to-day coordination of Device Lifecycle Management operations or other initiatives as assigned, monitor KPIs and SLAs, deliver project management and revenue/growth initiatives, mitigate operational risks, and contribute business intelligence, reporting, and continuous improvement recommendations that support optimal client and business outcomes. What will be my duties and responsibilities in this job? On-site stakeholder and relationship management: Serve as the day-to-day point of contact for Account Executive stakeholders; support and deliver client-facing business reviews, performance updates, and operational readouts; and maintain strong relationships with DCC operational leadership and cross-functional partners. Program and operational execution: Coordinate multiple client initiatives and workstreams, align priorities, translate client needs into operational plans, track goals, timelines, and deliverables, and communicate performance against established objectives and expectations. Cross-functional alignment and insights: Resolve operational dependencies and provide business and operational insights and recommendations that improve client outcomes and support profitable growth. Continuous improvement: Identify process inefficiencies, influence process re-engineering efforts, streamline workflows, improve operational perfor