Manager, Government Savings Operational Support

Section 1: Position Summary The Manager of Operational Support is responsible for leading the tactical execution of quality monitoring, reporting, and analytics for Government Savings Operations (529/ABLE/SFRP). This role supports the Director of Operational Support by ensuring the consistent delivery of accurate reporting, actionable insights, and high-quality operational performance. The Manager will oversee a small, specialized team of analysts focused on reporting, data quality, operational insights and resolution services team. This role is responsible for executing the operational reporting strategy, including the development, maintenance, and continuous improvement of recurring and as needed reports and insights. The Manager will leverage tools such as Power BI and internal systems, along with AI-enabled capabilities, to reduce manual data preparation, improve data accuracy, and increase automation across reporting processes. The Manager will play a key role in monitoring performance trends across key performance indicators (KPIs) such as productivity, quality, SLA adherence, and operational effectiveness. This includes identifying data anomalies, highlighting risks, and delivering actionable recommendations to improve performance and reduce manual inefficiencies. This position will also focus heavily on quality and control oversight and continuous improvement by establishing feedback loops, identifying root causes of errors, and driving improvements that enhance accur