Customer Service Executive (Casual Role)

The Role We’re looking for a Seasonal Casual Customer Service Executive to join our Retail team and help deliver a first-class experience for supporters shopping with Arsenal Direct. You’ll play an important role in supporting customers via email and ensuring every interaction reflects our values and our commitment to world-class service. This is a fast-paced and varied opportunity where you’ll collaborate with colleagues and external partners to resolve queries, provide solutions, and continuously help improve the supporter experience. This casual role will work with the team through our key holiday trading period of November-January, beginning with mandatory on-site training at our Highbury House office, followed by remote working options for maximum flexibility. Who we are We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here. Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking). Discover why ‘Our Gunners’ are proud to be part of our team - view their stories here. Our Commitment to Safeguarding We are committed to ensuring that our environments f