Customer Service Representative I

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here . Job Summary The Customer Service Representative (CSR) ensures final resolution of each customer inquiry in a timely and courteous manner while documenting detailed information relevant to the contact. Resolution may require system research and/or contacting experts in other areas of the company. Although some encounters may require multiple interactions, the CSR strives for the company goal of “first time resolution” whenever possible. Requirements EDUCATION High school diploma or equivalent. EXPERIENCE Minimum two (2) years' experience in a specialized customer service environment. OR two (2) years' college coursework (at least 48 credit hours) plus one (1) year experience in a specialized customer service environment. ESSENTIAL SKILLS & ABILITIES Customer Resolutions Multitasking Active Listening Keyboarding Work Independently Independent Thinking Organized Detail Oriented Written and Verbal Communications Customer Service Problem Solving Working in a high stress environment Computer Literacy Must pass company proficiency test: Customer Service Assessment LOCATION Work from home within Arkansas, Washington, Oregon, Utah, Idaho, North Dakota, or Minnesota. Preference will be given to current employees and candidates who reside in Arkansas, Utah, Idaho, and North Dakota. Skills • Active Listening• Computer Literacy• Critical Thinking• Customer Service• Documentations• Evaluating I