Customer Success Manager - Commercial

Customer Success Manager - Commercial At Arctic Wolf , we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. We proudly are a UK Great Place To Work multiple times – 2023, 2024, 2025. Join a company that’s not only leading - but also shaping - the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a Customer Success Manager (m/f/d) SMB , based remotely in Germany, to help make this happen. Position Overview and Objective Primary Responsibilities and Duties Managing a set of corporate customers who are utilizing Arctic Wolf ’s CyberSOC solution. Achieving renewal and expansion targets through consultative selling techniques Listening to customers and providing feedback to the business. Ensuring customer satisfaction and delivery of quarterly account reviews. Negotiating on behalf of management using p