Service Assurance Specialist _ 6480 (Global)

About Arcadis: Arcadis is the world's leading company for sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people in over 30 countries dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, we can solve the world's most complex challenges and make an even greater impact together. Service Assurance Specialist About the area: The Global Tech – Service Assurance area is responsible for the quality, stability, and governance of Arcadis's technology services globally, operating within Incident, Major Incident, Problem, and Change Management processes, focusing on risk reduction and continuous improvement. Scope: Global Role Description: Act as a Service Assurance and IT Service Management (ITSM) specialist, ensuring governance, quality, and continuous improvement of IT services, with a focus on critical incident management, problems, changes, and operational risks. Responsibilities: - Govern ITSM processes, ensuring quality, compliance, and risk mitigation. - Coordinate Major Incidents, technical teams, and stakeholder communication. - Drive Problem Management and Root Cause Analysis (RCA), tracking corrective actions. - Manage Change Enablement, risk assessments, and CAB meetings. - Monitor key performance indicators and promote continuous service improvement. - Work globally with technical teams, business areas, and vendors.