Technical Customer Success Manager (m/f/d) - EMEA

Aras is a leader in product lifecycle management (PLM) and digital thread solutions. As one of the fastest growing PLM companies, our technology enables the rapid delivery of flexible solutions built on a powerful digital thread backbone and a low-code development platform. Our platform and PLM applications connect users in all disciplines to critical product data and processes across the lifecycle and throughout the extended supply chain. The world’s largest manufacturers are leveraging Aras Innovator to manage their complex product lifecycles to improve production timelines, meet and exceed revenue growth targets, and accelerate innovation. We collaborate with companies in some of the most innovative industries, including automotive, industrial/heavy equipment, aerospace and defense, and high-tech electronics. About the Role We are looking for a Technical Customer Success Manager to support our EMEA region, combining strong technical acumen with a customer-centric mindset to ensure subscribers achieve long-term value from the Aras Innovator platform. This role bridges the gap between Customer Success and Pre-Sales: you will not only drive adoption, renewals, and expansion, but also act as the technical anchor within your accounts — diagnosing issues, clarifying root causes, and translating complex technical topics into clear guidance for both business and IT stakeholders. You will work cross-functionally with Sales, Professional Services, Support, and Product Management acr