Pharmacy Technician

Job Summary Position Summary We are seeking Certified Pharmacy Technicians to support the Department of Veterans Affairs VISN 22 Clinical Contact Center (CCC) Pharmacy Service. As part of an interdisciplinary healthcare team, the Pharmacy Technician handles inbound pharmacy calls from Veterans, physicians, and other healthcare professionals, processing prescription requests and resolving medication-related inquiries with a focus on First Contact Resolution (FCR). This is a 100% remote position performed from an approved alternate worksite within 50 miles of the Albuquerque VA facility, using Government-furnished equipment. Location: Remote – candidates must reside within a 50-mile radius of the New Mexico VA Health Care System, 1501 San Pedro Drive SE, Albuquerque, NM 87108 Position Type: Full-time (40 hours/week) Anticipated Start: On or about September 16, 2026 (base year through September 15, 2027, plus one option year) Schedule The CCC operates 24/7/365; technician shifts vary between 6:00 AM and 11:00 PM Pacific Time based on staffing and workload needs. Shifts are 8-hour tours with a minimum 12-hour rest period between shifts; work is limited to five days per week. Weekend and holiday coverage may be required based on staffing needs. Primary Responsibilities Key Responsibilities Process and submit patient requests for new prescriptions and renewals, including controlled substances, accurately and in a timely manner using approved CCC pharmacy protocols. Answer telephone