US Customer Delivery Project Manager

About the Role AppGate Professional Services is looking for a customer-focused Customer Delivery Project Manager to lead the implementation of our Zero Trust Network Access (ZTNA) platform for US commercial customers. As the primary customer-facing lead for medium to large engagements, typically two to six months long, you will own delivery from project handover through production go-live and transition to Support and Customer Success. This is a delivery leadership role, not a sales or account management position. You will manage scope, schedule, budget, deliverables, and expectations across structured, milestone-driven projects, working alongside AppGate engineers so they can stay focused on architecture, configuration, and customer enablement. Professional Services operates as a P&L, so this role directly influences project profitability, revenue realization, and services margin. Success is measured by on-time milestone delivery, customer satisfaction at go-live and close-out, project financial performance, and clean handover to Support with complete close-out documentation. Key Responsibilities Customer and Stakeholder Management Serve as the primary AppGate point of contact for US commercial customers throughout service delivery, managing day-to-day requests and communication. Build strong working relationships with customer IT and security teams, project sponsors, and executive stakeholders. Lead status calls, milestone reviews, and stakeholder briefings so all parti