Claims Manager I

Aon is looking for a Claims Manager I Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance and protection programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized programs, Aon Affinity empowers clients to optimize program performance. Our services include program consultation, brokerage and administration as well as data-based marketing, analytics and merchandising expertise. Job Description Summary Lead and mentor a team of Claims Adjusters. Ensure prompt, accurate, and efficient resolution of claims, while maintaining high customer service standards. Collaborate closely with other departments to ensure compliance with company policies and regulations. Duties and Responsibilities Manage the daily operations of the claims department, ensuring claims are processed timely and accurately while achieving weekly/monthly KPIs. Lead and develop a team of claims adjusters, providing guidance, performance evaluations, coaching. Assist and investigate complex or high-value claims where necessary. Monitor and analyze claims data to identify trends, improve processes, and mitigate risks. Ensure compliance with state and federal regulations, as well as company policies. Handle escalated claims issues and customer complaints with a focus on delivering high quality service. Review and/or prepare reports on claims performance and team metrics. Drive continuous improvement ini